"Only test users with the [...] domain can be added" when adding SSO Test Users in the Autodesk Account "Only test users with the [...] domain can be added" when adding SSO Test Users in the Autodesk Account

"Only test users with the [...] domain can be added" when adding SSO Test Users in the Autodesk Account

Eden Davis Eden Davis

Issue

In the Test and turn on SSO phase, when adding users to test SSO, you encounter the following error: 

mceclip0.png

Cause

Users do not exist in the Autodesk Account or have not verified their Autodesk Account.

Affected Software

Autodesk Account / SSO

Resolution

  1. Navigate to User Management > By User
  2. Ensure the test user added has a Verified account status: 
    mceclip2.png
  3. Update the list of test users accordingly.

 

Contact Support

If you are still experiencing issues or have further questions, please reach out to our support team Monday through Friday, 8:00 AM—5:00 PM EST.

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