Unable to Open Documents in Revu 20.2.80 Unable to Open Documents in Revu 20.2.80
  1. CADD Microsystems
  2. Bluebeam
  3. Troubleshooting

Unable to Open Documents in Revu 20.2.80

Eden Davis Eden Davis

Issue

After updating to Revu 20.2.80, users are unable to open documents or files in Bluebeam.

Cause

Outdated C++ Redistributables.

Affected Software

Revu 20.2.80

Resolution

This has been resolved as of Revu 20.2.85. Users should update to Revu 20.2.85 or higher to resolve the issue. 

Download Revu 20.2.85 here.

Workarounds

Install the latest supported Visual C++ Redistributables

  1. Navigate to the following location on the Windows® support site: The latest supported Visual C++ downloads
  2. Download the x64 and x86 Windows Visual C++ installer by clicking the links next to x64 and x86
  1. Run the installer by clicking on the .exe file wherever you saved it. Usually, it's saved to your Downloads folder. 
  2. Once it's been installed, reboot the computer and try to open Revu

If documents are still not displaying after reinstalling Visual C++ Redistributable, attempt resetting Revu's settings: How to backup, reset, & restore Revu settings | Bluebeam Technical Support

 

 

Contact Support

If you are still experiencing issues or have further questions, please reach out to our support team Monday through Friday, 8:00 AM—5:00 PM EST.

Related to:

c++ revu 20.2.85 revu bug