Desktop Connector FAQ Desktop Connector FAQ
  1. CADD Microsystems
  2. Autodesk
  3. Autodesk Construction Cloud (ACC)

Desktop Connector FAQ

Eden Davis Eden Davis

Table of Contents:

  1. What is the Desktop Connector? 
  2. Is there any documentation for the Desktop Connector?
  3. Should I upgrade to v16?
  4. Do you have to install Desktop Connector to use Revit? 
  5. How does Desktop Connector store documents?
  6. Can files be cleared from Desktop Connector if they take up too much space?
  7. Can you choose what projects to sync files from?
  8. What version of the project is stored in Desktop Connector? 
  9. Is it possible to upload other file types with the Desktop Connector?
  10. How can I update the Desktop Connector? 
  11. Can I clean uninstall the Desktop Connector?

What is the Desktop Connector? 

What Is Desktop Connector?

 

Is there any documentation for the Desktop Connector?

Welcome to the Autodesk Desktop Connector Help Site

 

Should I upgrade to v16?

Desktop Connector v16 brings new features and improvements. However, we recommend reading our blog on the topic before updating: Desktop Connector v16 — Update Awareness

Update 3/21/23: We do not recommend updating to v16 until v16.2 has been released due to several known issues (Known Issues with Desktop Connector 16 or 16.1).

 

Do you have to install Desktop Connector to use Revit? 

No, Desktop Connector connects BIM 360 and ACC to Windows File Explorer. CADD recommends using Desktop Connector if you work on cloud workshared projects.

 

How does Desktop Connector store documents?

The folder structure is replicated in the connector; the files are not downloaded until they are opened.

Downloaded files are stored on the local drive, so they take up space like any other locally stored projects, large files, etc.:

 

Can files be cleared from Desktop Connector if they take up too much space?

You can remove files manually or automatically from your connector using Free up space without affecting files in the cloud data source. 

 

Can you choose what projects to sync files from?

You can select which projects you'd like to sync in v16 and above of the Desktop Connector: 




What version of the project is stored in Desktop Connector? 

Whatever version is last published is stored unless rolled back in the BIM 360 platform:

 

Is it possible to upload other file types with the Desktop Connector?

Yes, our team has tested this with a Word Doc. You can read the blog here: Autodesk Desktop Connector and Word Docs In the Cloud

 

How can I update the Desktop Connector? 

How to update the Desktop Connector

 

Can I clean uninstall the Desktop Connector?

Troubleshoot Desktop Connector (Clean Uninstall)

 

 

Contact Support

If you are still experiencing issues or have further questions, please reach out to our support team Monday through Friday, 8:00 AM—5:00 PM EST: