Unable to Unassign Software in the Autodesk Account

Issue

An admin is unable to unassign software from a user because the unassign button is grayed out. There is an icon next to the unassign button.

Cause

The software is assigned "By Group."

Affected Software

Autodesk Account

Resolution

1. Select User Management > By Group
2. Locate the group that the user is a part of
3. Remove the user from the group to unassign that software

Contact Support

If you are still experiencing issues or have further questions, please reach out to our support team Monday through Friday, 8:00 AM—5:00 PM EST:

• 📧 Submit a Request
• 📞 [phone] or Schedule a Call