Bluebeam Revu x64 Error: The document could not be saved. Provider type does not match registered value." Bluebeam Revu x64 Error: The document could not be saved. Provider type does not match registered value."
  1. CADD Microsystems
  2. Bluebeam
  3. Troubleshooting

Bluebeam Revu x64 Error: The document could not be saved. Provider type does not match registered value."

Eden Davis Eden Davis

Issue

The user gets the error: The document could not be saved. Provider type does not match registered value." when trying to digitally sign a document.

Revu Logs show the following: 

System.Security.Cryptography.CryptographicException: Provider type does not match registered value.

       at System.Security.Cryptography.Pkcs.PkcsUtils.CreateSignerEncodeInfo(CmsSigner signer, Boolean silent, SafeCryptProvHandle& hProv)
       at System.Security.Cryptography.Pkcs.SignedCms.Sign(CmsSigner signer, Boolean silent)
       at System.Security.Cryptography.Pkcs.SignedCms.ComputeSignature(CmsSigner signer, Boolean silent)
       at Bluebeam.PDF.Signature.WinSigner.ComputeSignature(Byte[] pDigest)

Cause

Windows Error and can happen in multiple programs. Adobe has some information about it here: Error: "Creation of this signature could not be completed. Platform Exception" when you sign a PDF (Acrobat 8, 9 on Windows)

In Bluebeam, the location of the digital signature may have been refreshed, so the software cannot find it when going to sign. 

Affected Software

Bluebeam Revu 20, 21

Resolution

To resolve the issue, please try to delete and re-create the Digital ID (Managing Self-Signed Digital IDs).

  1. Go to Tools > Signatures > Digital IDs. The Manage Digital IDs dialog box appears.
  2. Select the digital ID you wish to delete. Check the Identity details to confirm that it is the desired digital ID.
  3. Click the Delete Digital ID button. You may be prompted to confirm that you wish to delete the digital ID (Digital IDs should be deleted from the Windows Certificate Store will need to be deleted there).
  4. If the digital ID being deleted is a PKCS #12 digital ID file, you will be prompted for its password. Enter the password and click OK to complete the deletion.
    • In the event that you have lost the password, you can delete the digital ID file manually. Just navigate to its location as shown in the Location column of the dialog box (if the path is too long to view completely, hover the mouse cursor over it to show the full location) in Windows Explorer and delete it from that folder. Afterward, return to Revu and repeat this procedure to remove it from Revu.

Then re-create the Digital ID and try signing again (Revu will walk you through creating another one when you click on the signature field, at which point you can then apply the signature)

Contact Support

If you are still experiencing issues or have further questions, please reach out to our support team Monday through Friday, 8:00 AM—5:00 PM EST.

Related to:

Bluebeam revu