Providing logs and crash reports for Autodesk Access or Autodesk Desktop Connector Providing logs and crash reports for Autodesk Access or Autodesk Desktop Connector

Providing logs and crash reports for Autodesk Access or Autodesk Desktop Connector

Eden Davis Eden Davis

Autodesk Desktop Connector and Autodesk Access have similar reporting systems when experiencing a crash. These reports can help speed up the process of troubleshooting and escalating issues that may arise with these programs. 

If you see an error report like the one below, follow these steps!

  1. Click the Report Details button
  2. Here you can view any exception codes, and problematic modules - click View report contents to bring up the logs in File Explorer
  3. Provide the files in the folder to your support rep (you may need to zip the folder):
  4. Return to the original Error Report window and click Send Report
  5. Provide your Report ID to your support rep for reference: