Getting Started with your Named User Transition Getting Started with your Named User Transition

Getting Started with your Named User Transition

Michael Chappel - Test Michael Chappel - Test

Autodesk is moving to a named user subscription model, which provides dedicated access for users, and simplified license management. Transitioning your licenses to named users can be done in six steps. We have provided those steps below, as well as links to information and tips on each step. 

Our goal is for you to complete your transition successfully. As a CADD Microsystems customer, our helpdesk team is offering one-on-one planning sessions to help you. Our CADD Care experts will make sure you understand each step before you begin and be there as a resource if you need any questions answered throughout the process. If you’re not currently a CADD Microsystems customer but would like to learn more about this offering, please email Emily Canada, our Customer Success Program Manager.

Intended Audience:

Primary and Secondary Account Admins

Topics Covered:

  1. Updating Projects from Previous Versions
  2. Adding Users to the Autodesk Account
  3. Assigning Users to their Autodesk Software
  4. Resetting the Current License
  5. End User Journey
  6. Confirming Users Have Transitioned
  7. Decommissioning the License Server
  8. Transition Timeline


Updating Projects from Previous Versions

Your subscription provides access to the current version of the software and five years back, meaning that projects created in versions older than 2019 will need to be upgraded to a supported version (currently 2019-2024). 

Additional resources:

Adding Users to the Autodesk Account

Add users to the Autodesk Account at any time leading up to your renewal date. It is recommended to compile a list of users (first name, last name, email) ahead of time. This can be done individually or in bulk via CSV upload. 

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Assigning Users to their Autodesk Software

Assign users to their products in the Autodesk Account.

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Resetting the Current License

Reset the current license for the end-user’s product and workstation. This can be done by an admin updating all devices for all users using a tool from Autodesk, or each user updating each product on an individual workstation.

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End User Journey

Have the end-users activate their software using their Autodesk login. Users will now need an internet connection at least once every 30 days while logged in to their software to keep their product active.

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Confirming Users Have Transitioned

Check reporting and activity in the Autodesk Account and the LMTools application on your License Server to ensure all users have moved from the network license to the Named User subscription.

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Decommissioning the License Server

Decommission the license server once you’ve confirmed that all users are transitioned to a Named User subscription. 

DISCLAIMER: Only complete this step if you are transitioning ALL of your licenses to named user.

Additional resources:

Transition Timeline

Your contract admins will receive an email on the day your named user subscription(s) starts. You will have up to 29 days from this date to make the transition. 12:01 AM on day 30 is the cut-off. 

If you do not complete the above steps by this deadline, on the 30th day, all users will be unable to access their software until the steps are completed. 

Quick Tip: There is a “Days Left” counter at the top of your Autodesk Account dashboard to help remind you of the timeline.  

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Contact Support

If you are still experiencing issues or have further questions, please reach out to our support team Monday through Friday, 8:00 AM—5:00 PM EST.