Error: "Unable to sign in" when connecting to a Bluebeam session Error: "Unable to sign in" when connecting to a Bluebeam session
  1. CADD Microsystems
  2. Bluebeam
  3. Troubleshooting

Error: "Unable to sign in" when connecting to a Bluebeam session

Eden Davis Eden Davis

Issue

The Studio admin has invited you to a Studio Session via email (see invitation below):

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However, you receive the following error when logging in to join the session:

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Cause

This is due to a lack of a Bluebeam ID before attempting to join the session.

Because you have been invited to a Studio Project/Session, the system will recognize the email address used on the invitation email. However, to join the Project or Session, you must create a BBID account for that email address. 

Affected Software

Bluebeam Studio

Resolution

  1. Create a Bluebeam ID: How to create a new Bluebeam ID (BBID)
  2. Once you have the log in created try to access the session - it is recommended to clear any autofill/saved passwords if issues persist.

 

Contact Support

If you are still experiencing issues or have further questions, please reach out to our support team Monday through Friday, 8:00 AM—5:00 PM EST.