User in "Not Invited" status in ACC (Autodesk Construction Cloud) or BIM 360
Issue
An admin has provided a BIM 360 or ACC entitlement, added the user...
Error: "Upload Failed: The operation could not be completed because the file extension in not allowed"
Issue
The following error is seen when attempting to upload to ACC/BIM 3...
Autodesk Docs vs Autodesk Build: What are the Differences and Benefits?
Autodesk Docs and Autodesk Build are two cloud-based software solutions ...
Changing your ACC Project Logo
Along with the overall hub logo, there is the ability to change the Proj...
How-to Revert to a Previously Published BIM 360 Model/File
Question:
Is it possible to roll back a Revit Model that has been publi...
How-to Revert to a Previously Synced Revit Cloud Project
Question:
Is it possible to roll back a Revit Cloud Project that has be...
"Invalid selected items" when Bridging Multiple Projects
Issue
When Bridging a project that has already been Bridged, you receive...
Getting started with BIM Collaborate Pro
Follow the below steps to activate your new BIM Collaborate Pro accoun...
Unable to open Revit Cloud Model
Issue
You are receiving the error: "The operation could not be completed...
How-to change the name of a BIM 360 or ACC Account / Hub
Question:
"How do I change the name of my BIM 360 hub?"
or
"How do I ...
What is the Bridge (in Autodesk Construction Cloud)?
Question:
What is the tab "Bridge" found in the Autodesk Construction C...
Autodesk Construction Cloud - Getting Started Guide
Getting Started with the Autodesk Construction Cloud
This guide should a...
Sharing in Autodesk Construction Cloud
Question:
If someone were to ask how to share something in the Autodesk...
What to do if the Autodesk BIM Collaborate Pro service goes down
Issue:
Unable to work on a Revit model with Cloud Worksharing enabled ...
How to replace a corrupt Cloud Workshare Model in Autodesk Docs
Issue:
Revit model saved in Autodesk Docs with Cloud Worksharing enabled...
Project vs Account Administration Member Permissions Panel
Question:
Why is it different when I click on Members sometimes?
Answer...
Known Issues with Desktop Connector 16 or 16.1
Syncing is not working:
When moving to DC 16.X, it is highly recommende...
What's the best way to know what updates have been released for the Autodesk Construction Cloud?
Question:
How can I easily find what's newly released in the ACC / BIM 3...
Troubleshoot Desktop Connector (Clean Uninstall)
Issue
The user is experiencing one of the following issues:
Clearing th...
How to update the Desktop Connector
Question:
What is the best method of updating the Desktop Connector?
An...
Desktop Connector FAQ
Table of Contents:
What is the Desktop Connector?
Is there any documen...
Clear Collaboration cache to open corrupt Revit Cloud Workshared models
Issue
You're unable to open a cloud workshare model, or run into one of ...
BIM 360 Projects are missing from Revit, but can be accessed online
Issue
You are able to see your project in ACC or BIM 360 (or, other user...
Warning: "Data in file is corrupt and needs to be manually recovered" when opening a Revit Cloud Workshared model
Issue
When attempting to open a cloud model, you may receive a warning o...
BIM 360 projects appear grayed out in Revit Homepage
Issue
In Revit, the Home Page shows the BIM 360 hub, but projects are gr...
Where is the BIM 360 add-in for Revit and AutoCAD 2023?
Question:
How can I download and install the BIM 360 add-in for Revit v...