Providing logs and crash reports for Autodesk Access or Autodesk Desktop Connector
Autodesk Desktop Connector and Autodesk Access have similar reporting sy...
Error: "Unhandled exception has occurred in a component in your application" / Could not load file assembly 'AeccAdpMgd.dll' in specific software programs
Issue
Some or all Autodesk and Bluebeam Products and versions experience...
Error: "Schema conflict when Loading a file" when opening a model in Revit
Issue
The user sees the following error: "The file being loaded is causi...
Standard Revit families are missing
Issue
"Out of the box" families are missing from the C-drive where the o...
How to reset activations for CADD Apps
Question:
How do I reset a user's number of activations for CADD Apps f...
"The product license is no longer available. Please save your work and shutdown." when launching Autodesk software
Issue
After signing in with the appropriate credentials for an Autodesk ...
Project members are unable to access project files unless admin access is granted
Issue
Members are unable to access project files unless the role is chan...
How to update the AIMC (Autodesk Identity Manager Component)
Question:
How do I update the AIMC for bug fixes for crash issues?
Answ...
"Global Light Rendering" checkbox is missing from 3DS Max & Arnold Rendering
Issue
The "Global Light Rendering" checkbox is missing from the Renderin...
'"[path]" could not be accessed. Please make sure your user directory isn't locked' When installing from a Custom Install / Autodesk Account Deployment
Issue
When Installing a deployment package made from the Autodesk Accoun...
Error: Windows cannot find '[path]\acad.exe'. Make sure you typed the name correctly and then try again.
Issue
After one installation of AutoCAD is removed, the user gets a "Win...
Troubleshooting Error 4005 During Installation
Issue
When installing AutoCAD 2023 or another program, you encounter the...
Layout Viewports zoom to extent of model space objects.
Issue
When working in layout space, when you put your cursor inside a Vi...
Layer Changes Made to XREFS are not saving properly
Issue
When working on a drawing that contains one or more XREFS (Externa...
My linetypes are not showing up
Issue
Patterned line types or non-continuous line types are not displayi...
How do I prevent the text in a Revit family from rotating?
Question:
How do I prevent the text in a Revit family from rotating wit...
Show structural elements in MEP floor plans
Issue:
Structural elements from a linked model don’t appear in floor pla...
Linked CAD file is visible in all Floor Plans
Issue:
CAD file linked into a floor plan is visible in all floor plans.
...
How to get AutoCAD colors in Revit
Issue:
Would like to get colors in Revit to match the color of layers us...
Single Phase Panels don't have any Distribution Systems
Issue:
The default 120V single phase panel families (Single Phase Panel ...
Cannot add Level to a Multistory Stair.
Issue
Cannot add select a level to add to a multistory stair that has no...
Tabs and Panels are missing from the Ribbon or the Ribbon is blank
Issue
Your Ribbon goes blank and all the Tabs and Panels are missing, yo...
How to reset your AutoCAD based product to default
Question
How can I reset AutoCAD-based products to the default settings?...
How to Reset Licensing to Fix Common License Errors
Question:
How do I reset my software license after getting a license er...